Returns and Refunds Policy
At Alder and Tails, we want you to feel confident when shopping for your pet. If something is not right with your order, please contact us so we can review the situation and help you understand your options.
This policy explains how to request a return, report a problem, and receive an eligible refund.
Return Eligibility
To request a return, please contact us within [insert return period] of receiving your order.
Returned products should generally be unused, in their original condition, and accompanied by their original packaging and included accessories, unless the item is faulty, damaged, incorrect, or applicable law provides otherwise.
Some products may have specific return requirements for hygiene, safety, or other legitimate reasons. Any exclusions will be applied in accordance with applicable consumer protection laws.
Please contact us before sending any item back.
How to Request a Return
To begin a return request:
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Email us at abdulyusuf171@gmail.com.
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Include your order number and the name of the product you wish to return.
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Explain the reason for your request.
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Include photos if the product arrived damaged, defective, or incorrect.
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Wait for our response and return instructions before shipping the item.
Sending an item back without contacting us first may delay the processing of your request.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.
Include your order number, a description of the problem, and clear photos where appropriate.
We will review the issue and explain the available resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law.
Your legal rights are not affected by this policy.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method unless another arrangement is permitted by law.
The time it takes for the refund to appear in your account may depend on your payment provider or bank.
Return Shipping Costs
[Specify who pays return shipping for change of mind returns.]
If an item is faulty, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, return shipping costs and available remedies will be handled in accordance with the relevant legal requirements.
Please contact us before arranging return shipping so we can provide the appropriate instructions.
Exchanges
If you would like a different size, colour, or product, contact us at abdulyusuf171@gmail.com.
Exchanges are subject to product availability and applicable return requirements. Where a direct exchange is unavailable, we may explain alternative options.
Cancellations
If you need to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests before processing or dispatch, but cancellation may not be possible once an order has progressed further.
Your statutory cancellation rights, where applicable, remain unaffected.
Missing Orders
If your order has not arrived within the expected delivery timeframe, contact us with your order number and tracking details.
We will review the available information and help determine the appropriate next steps in accordance with our shipping policy and applicable law.
Contact Us
For return and refund inquiries, contact:
Email: abdulyusuf171@gmail.com
Phone: +44 7735 949465
Business Name: Alder and Tails
Please include your order number so we can assist you more efficiently.
Thank you for shopping with Alder and Tails. We appreciate the opportunity to help resolve any concerns with your purchase.