Privacy Policy

Last updated: 26 October 2026

At Alder and Tails, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you visit our store or make a purchase.

1. Information We Collect

We may collect personal information when you visit our website, place an order, contact customer support, or interact with our services.

Depending on how you use our store, this information may include:

Contact Information: Your name, email address, telephone number, billing address, and shipping address.

Order Information: Products purchased, order history, transaction details, and delivery information.

Payment Information: Payment details are processed through the payment providers available at checkout. We do not intentionally store complete payment card details on our own systems unless explicitly stated.

Account Information: Login details and account preferences if you create a customer account.

Technical Information: Your IP address, browser type, device information, and information about how you interact with our website.

Communication Information: Messages, feedback, and other information you provide when contacting us.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process payments, refunds, and returns.

  • Send order confirmations and delivery updates.

  • Respond to customer service inquiries.

  • Maintain and improve our website and shopping experience.

  • Detect, prevent, and investigate fraud or security issues.

  • Comply with legal obligations and resolve disputes.

  • Send marketing communications where permitted by law and, when required, with your consent.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages. You may still receive essential transactional communications about your orders.

3. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and support analytics or advertising where enabled.

You can manage certain cookie preferences through available website controls or your browser settings. Disabling some cookies may affect how parts of the store function.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

4. How We Share Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shopify, which provides our ecommerce platform.

  • Payment processors that handle transactions.

  • Shipping and delivery providers.

  • Customer support and communication services.

  • Website analytics and marketing providers where enabled.

  • Professional advisers and authorities where required by law.

We do not share personal information with third parties for their own purposes except as described in this policy, as permitted by law, or with your consent where required.

5. Shopify and Third Party Services

Our store is hosted on Shopify. Information submitted through our store may be processed by Shopify and other service providers involved in operating our website and fulfilling orders.

These providers may process information in countries other than your own. Where required, appropriate safeguards will be used for international data transfers.

Third party websites and services may have their own privacy policies. We encourage you to review those policies when interacting with those services.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

The retention period depends on the type of information and the reason it was collected.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain information in a portable format.

  • Opt out of certain marketing communications or data uses where applicable.

  • Lodge a complaint with the relevant privacy regulator.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing your request.

8. Children's Privacy

Our store is intended for general shoppers and is not designed to knowingly collect personal information directly from children in circumstances where parental consent is required.

If you believe a child has provided personal information inappropriately, contact us so we can review the situation.

9. Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be published on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy related request, contact:

Business Name: Alder and Tails

Email: abdulyusuf171@gmail.com

Phone: +44 7735 949465

Business Address: [Insert business address, if applicable]

Website: [Insert your store URL]

We will review privacy inquiries and respond in accordance with applicable legal requirements.